GOCH

Returns

Amazon Returns

Products purchased through Amazon must be returned through Amazon's return process. The policy below applies only to direct purchases from our store.

30-Day Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your strap, you may return it within 30 days of delivery for a full refund.

Return Conditions

  • Items must be unused and in original packaging
  • All tags and protective materials must be intact
  • Return shipping is the responsibility of the customer unless the item is defective
  • Gift cards and promotional items are non-returnable

How to Return

To initiate a return, please contact our support team with your order number. We will provide you with a return authorization and instructions. Once we receive and inspect the returned item, your refund will be processed within 5-7 business days.

Exchanges

If you need a different size or color, we recommend placing a new order and returning the original item. This ensures the item you want is reserved while your return is processed.